Exchanges and Returns
Rusk Racing wants you to be satisfied with your purchase, therefore, part of our commitment to our customers is to ensure that every product is covered under a manufacturer warranty. We understand there may be circumstances which require an exchange. The following information offers you help in directing you through our simple policies and procedures for exchanges or returns. Make sure you read the instructions on this website before you install. Clean and prep your plastic. We do not replace graphics if you ruin them while installing.
Exchanging a Defective
Product or Mistake on your Graphic
Manufacturer warranties apply to defective merchandise. Warranties through Rusk Racing are for defective exchange only and in this case the entire package (box, contents, accessories and product registration card) must be included. credit options may not apply. Yes we do make mistakes. If you have a misspelling or your order is wrong just email us and we will send out a new set ASAP. You do not need to send the old product back.
Products should be returned via an insured carrier within two weeks of receipt of the return authorization. All returns must be received in our Aztec office. The address is as follows:
33 Road 2553
Aztec, NM 87410
Numbers must be placed on the outside of the box and on your packing slip. If you do not have your packing slip, make sure the return authorization is visibly denoted on the outside of the box. Shipping charges are non-refundable.
If you have a typo or misspelling on a graphic we will ship a new one ASAP with the new spellings at no charge and we will not charge any shipping fees. On other products credit will be applied to your account after inspection of the product condition. Refunds will be applied to the original payment method. Returns received in the warehouse in new condition may be subject to a 15% restocking fee. Policies in an effort to provide consistent quality and service we have provided the following policy information for our customers.
1.Rusk Racing cannot guarantee that a product will be available on a continued basis.
2.Due to the nature of our business, quantities are limited to stock on-hand while supplies last.
3.Your order will be shipped or placed on back-order, depending on the availability of the item(s) on your order.
4.Item availability and prices subject to change without notice.
5.All in-stock items will be shipped within 24-48 hours.
Warranties and Returns
1.All products purchased from Rusk Racing are warrantied against defects.
2.All defective products are first handled through the manufacturer.
3.All defective returns handled on a repair/replacement basis only.
4.All returns subject to a 15% restocking fee.
5.Returns for reasons other than defective are accepted only within the first 30 days.
6. Product must be received in the original manufacturer packaging in order to be processed.
1.The price in effect when we receive your order will be the price that is charged.
2.Internet shipping prices do not apply to phone or mail orders. 3.Internet product prices may not apply to phone or mail orders.
1.No credit card charges will occur until the order is shipped.
2.All credit card orders over $500 shipping to an address, other than the credit card billing address, will be delayed.
3.Current billing address and phone information must be included in every order.
4.Allow 14 days for processing checks greater than $500.
5.Current address and phone information must be printed on all checks.
6.Returned checks will be subject to a $25.00 charge. All payments are made in US dollars.
7.Visa, MasterCard, Discover and American express are accepted.
8.Purchase orders are accepted for government and education only.
Tax, Insurance and Fees
1. 6.54% sales tax will be charged to New Mexico customers.
Please do not rely on email order confirmations to assure that your order has been placed. At times we may undergo technical maintenance at which time your email confirmation may not be sent. If you do not receive a confirmation within 12 hours, please email or call us at (970) 759-0411
When will my order be
Our online orders are downloaded into our network on or around 9am, 12pm, and 3pm mst.
Problems placing an order?
If you are having problems placing an order, please call our customer service department at (970) 759-0411 prior to calling please review our ordering instructions.
Why am I getting error
Due to the nature of the internet you may experience error messages from time to time. If you are alerted with an error message, refresh your screen or close your browser and try again later. If the problem still persists please call us at (970) 759-0411
As a consumer we understand there may be times when you need to contact us. You may contact us via email. Please feel free to call us anytime. Email us to contact an experienced service representative for post sale questions and answers, contact us at: firstname.lastname@example.org
If you wish to contact us by phone call our service number at (970) 759-0411
Rusk Racing 33 Road 2553 Aztec, NM 87410