Yes, stickers are expensive. We build these to order and each set takes many man hours. Material costs are extremely high and since we are not printing off your graphics in the thousands in China or Ireland. However we do beat the big companies and our regular price is very close to their sponsorship price.
Decal Works standard number kit with airbox is $70+ along with this they charge on average $14+ for shipping. Motocal prints their stuff overseas and takes weeks to get. Our goal is design fast and get it to you fast!!!
Once we start the artwork for you job we charge you account. We do not refund after this point.
Make sure you read the instructions on this website before you install. Clean and prep your plastic. We do not replace graphics if you ruin them while installing.
We are custom making one off graphics sometimes small imperfections do occur. To keep our prices low we do not reprint unless the imperfection is large. These include but not limited to small white dots, small black dots, small cut defects and other small blems. We do offer show quality prints for an extra fee.
Also to keep our prices low please order though our website. If we have to hire someone to take orders we will have to increase our prices. Please help keep the prices low for everyone.
Orders general take 1-2 days of manufacture time. In some cases shipped within the same day of order. Printed graphics will usually be shipped the following day. However we do travel and race. During these times we will post delays on front of the web site. During the Supercross season orders could be delayed. Usually we head to the races Thursday night and we are back working Monday morning. Hectic yes, but we love what we do.
Remember these are all custom printed and do take time. Certain items do require proofs. When receiving a proof please check your email often and respond promptly. If you do not respond your order will be delayed.
We will ship to Canada, United Kingdom, France, Germany, Switzerland, Austria, Australia, Holland, Ireland, Norway, Japan Scotland and New Zealand at this time.
Exchanges and Returns
Rusk Racing wants you to be satisfied with your purchase,
therefore, part of our commitment to our customers is to ensure
that every product is covered under a manufacturer warranty. We
understand there may be circumstances which require an exchange.
The following information offers you help in directing you through
our simple policies and procedures for exchanges or returns.
Make sure you read the instructions on this website before you
install. Clean and prep your plastic. We do not
replace graphics if you ruin them while installing.
Exchanging a Defective
Product or Mistake on your Graphic
Manufacturer warranties apply to defective merchandise. Warranties
through Rusk Racing are for defective exchange only and in this
case the entire package (box, contents, accessories and product
registration card) must be included. credit options may not
apply. Yes we do make mistakes. If you have a
misspelling or your order is wrong just email us and we will send
out a new set ASAP. You do not need to send the old product
back.
Shipping Information
Products should be returned via an insured carrier within two
weeks of receipt of the return authorization. All returns must be
received in our Aztec office. The address is as follows:
Rusk Racing
33 Road 2553
Aztec, NM 87410
Return Authorization
Numbers must be placed on the outside of the box and on your
packing slip. If you do not have your packing slip, make sure the
return authorization is visibly denoted on the outside of the box.
Shipping charges are non-refundable.
Exchange Information
If you have a typo or misspelling on a graphic we will ship a new
one ASAP with the new spellings at no charge and we will not
charge any shipping fees. On other products credit will be applied
to your account after inspection of the product condition. Refunds
will be applied to the original payment method. Returns received
in the warehouse in new condition may be subject to a 15%
restocking fee. Policies in an effort to provide consistent
quality and service we have provided the following policy
information for our customers.
Product Availability
1.Rusk Racing cannot guarantee that a product will be available on
a continued basis.
2.Due to the nature of our business, quantities are limited to
stock on-hand while supplies last.
3.Your order will be shipped or placed on back-order, depending on
the availability of the item(s) on your order.
4.Item availability and prices subject to change without notice.
5.All in-stock items will be shipped within 24-48 hours.
Warranties and Returns
1.All products purchased from Rusk Racing are warrantied against
defects.
2.All defective products are first handled through the
manufacturer.
3.All defective returns handled on a repair/replacement basis
only.
4.All returns subject to a 15% restocking fee.
5.Returns for reasons other than defective are accepted only
within the first 30 days.
6. Product must be received in the original manufacturer packaging
in order to be processed.
Pricing
1.The price in effect when we receive your order will be the price
that is charged.
2.Internet shipping prices do not apply to phone or mail orders.
3.Internet product prices may not apply to phone or mail orders.
Payment Information
1.No credit card charges will occur until the order is shipped.
2.All credit card orders over $500 shipping to an address, other
than the credit card billing address, will be delayed.
3.Current billing address and phone information must be included
in every order.
4.Allow 14 days for processing checks greater than $500.
5.Current address and phone information must be printed on all
checks.
6.Returned checks will be subject to a $25.00 charge. All payments
are made in US dollars.
7.Visa, MasterCard, Discover and American express are accepted.
8.Purchase orders are accepted for government and education only.
Tax, Insurance and Fees
1. 6.54% sales tax will be charged to New Mexico customers.
Order Confirmation?
Please do not rely on email order confirmations to assure that
your order has been placed. At times we may undergo technical
maintenance at which time your email confirmation may not be sent.
If you do not receive a confirmation within 12 hours, please email
or call us at (970) 759-0411
When will my order be
downloaded?
Our online orders are downloaded into our network on or around
9am, 12pm, and 3pm mst.
Problems placing an order?
If you are having problems placing an order, please call our
customer service department at (970) 759-0411 prior to calling
please review our ordering instructions.
Why am I getting error
messages?
Due to the nature of the internet you may experience error
messages from time to time. If you are alerted with an error
message, refresh your screen or close your browser and try again
later. If the problem still persists please call us at (970)
759-0411
Contacting us
As a consumer we understand there may be times when you need to
contact us. You may contact us via email. Please feel free to call
us anytime. Email us to contact an experienced service
representative for post sale questions and answers, contact us at:
[email protected]
Phone
If you wish to contact us by phone call our service number at
(970) 759-0411
Mail
Rusk Racing 33 Road 2553 Aztec, NM 87410
